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Popular FAQs

What does “refurbished” mean? Are the products used or new?

Refurbished means the item was previously owned, but has been professionally cleaned, tested, and restored to full working condition.

How do I know the product will work properly?

Each device is thoroughly tested, cleaned inside and out, and guaranteed to be fully functional. We also offer a 12-month warranty for peace of mind.

What kind of warranty do you offer?

All our products come with a 12-month warranty that covers hardware issues and manufacturing defects.

Can I return the product if I’m not satisfied?

Yes. We offer a 30-day free return policy—no questions asked.

Will I receive all necessary accessories and cables?

Yes. Every product comes with the essential accessories (like power cables or chargers). Any exceptions will be clearly mentioned in the product description.

Is the data from the previous owner completely removed?

Absolutely. We securely wipe all data using professional tools to ensure your privacy and security.

Can I customize a PC or laptop before purchase?

Yes! We offer custom builds tailored to your specific needs. Just contact us and we’ll help you design the right system.

Do refurbished products look like new?

Most products show only minor cosmetic wear. We always include honest condition grades and photos when possible.

Are refurbished devices environmentally safe?

Yes. Choosing refurbished helps reduce electronic waste and carbon emissions, making it a more sustainable option.

Where are you located, and can I visit your office?

We are based in Varese, Via Piermarini 26, Italy, in a 200 m² office. You’re welcome to contact us for an appointment if you’d like to visit or see a product in person.

When will my order be shipped?

Orders are shipped within 24 hours on business days after payment is received.

How long does delivery take?

Delivery within Italy usually takes 48 business hours. For other European countries, please allow up to 5 business days.

How much does shipping cost?

Shipping is free for all orders over €99.

How can I contact customer support?

You can reach us via WhatsApp +39.3888.919999 on business days from 10:00 to 18:00 (CET). We’re here to help!

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